Frequently Asked Questions

All Sales Are Final

Because we create each product to order, we're able to minimize waste and reduce our environmental impact. We only make what's needed... nothing more.

If your item arrives damaged or incorrect, we'll make it right with either a full refund or a replacement shipment at no cost to you.

Thank you for supporting our commitment to sustainable, responsible manufacturing.

Yes! Each piece of clothing has a specific size chart available on its product page.

Please note that we do not offer exchanges for items purchased in the wrong size. To ensure the perfect fit, we recommend carefully checking the size chart and measuring yourself accurately before placing your order.

Processing Time: 3-5 Business Days

Please note that all orders require 3-5 business days for processing. Be sure to add this time to the shipping option you select at checkout to estimate your delivery date. Thank you for your patience!

Yes!

Fill out the form here to request a custom order!

Chaladz Design is not responsible for any import duties, broker fees, customs and taxed incurred on shipments as these are the responsibility of the purchaser.

If you are unsure about the charges please contact your local customs office for further information.